PoPIA 

Protection of Personal Information Notice

This notice outlines how Umhlatuze Pharmacy obtains, utilizes, and shares your personal information, in accordance with the stipulations of the Protection of Personal Information Act ("PoPIA").

At Umhlatuze Pharmacy, we highly value your privacy and are dedicated to ensuring that your personal information is gathered and handled appropriately, lawfully, and with transparency.

Our PoPIA Policy

Umhlatuze Pharmacy's PoPIA policy establishes the standards for safeguarding personal information within our organization. It upholds the fundamental principles concerning individuals' right to privacy and the need for reasonable security measures for their personal information.

Our policy is in line with South African common law, section 14 of the Constitution, and the purpose and scope of PoPIA. It also guarantees our adherence to the law concerning the data Umhlatuze Pharmacy holds on behalf of its clients and employees, thereby protecting the company from the consequences of failing to meet its responsibilities.

The Information We Collect

We primarily collect and process your personal information to communicate with you regarding our retail offers and services. For this purpose, we will gather contact details such as your name, surname, email address, phone number, and any other details relevant to online and in-store transactions.

We collect information directly from you when you provide us with your personal details. Wherever feasible, we will inform you which information you are required to provide and which information is optional.

How We Use Your Information

We will only use your personal information for the specific purposes for which it was collected and agreed upon with you. This includes, but is not limited to, personalizing your shopping experience and presenting tailored promotions. Additionally, your information may be retained for legal obligations or research purposes when necessary.

For example:

• To collect contact information.
• To confirm and verify your identity or to ensure you are an authorized user for security reasons.
• For the detection and prevention of fraud, crime, money laundering, or other unethical practices.
• To conduct market research, customer satisfaction surveys, or for statistical analysis.
• For auditing and record-keeping purposes.
• In connection with legal proceedings.

Disclosure of Information

We may share your personal information with our service providers who are involved in the delivery of products or services to you. We have established agreements to ensure their compliance with the privacy requirements as mandated by the Protection of Personal Information Act.

We may also disclose your information:

• When we have a legal obligation or right to disclose it according to law or industry regulations.
• When we believe it is necessary to protect our rights.

Information Security

We are legally obligated to provide adequate protection for the personal information we possess and to prevent unauthorized access and use of this information. We will continuously review our security measures and related procedures to ensure the ongoing security of your personal information.

When we engage with third-party entities, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information for which we remain responsible is kept secure.

We will ensure that any party to whom we transfer your personal information agrees to treat it with the same level of protection to which we are legally bound.

Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do so, please contact us using the contact details provided on our website and specify the information you require. We will require a copy of your identification document to verify your identity before providing details of your personal information.

Please be aware that any such access request may be subject to a legally permissible fee.

Correction of Your Information

You have the right to request that we update, correct, or delete your personal information. We will need a copy of your identification document to confirm your identity before making any changes to the personal information we may hold about you. We would appreciate it if you would help us maintain the accuracy of your personal information.

Definition of Personal Information

According to the Act, ‘‘personal information’’ refers to details relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. Further to the POPI Act, Umhlatuze Pharmacy also includes all addresses, encompassing residential, postal, and email addresses.

How to Contact Us

If you have any questions regarding this notice, require further details about our privacy practices, wish to withdraw consent, exercise your preferences, or access or correct your personal information, please contact us using the contact details provided on our website.